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Frequently Asked Questions

What are the steps to purchase a vehicle from IGetAuto? +

Sign up to create your IGetAuto account. This gives you access to track your purchases and participate in the Japanese auction bidding system.

Next, select a car from auctions or our stock:

  • From Auctions: A refundable security deposit is required to place bids. This protects against cancellations after a winning bid and is fully refundable if your bid is unsuccessful.
  • From Stock: No security deposit required. We'll issue a proforma invoice, and you make the first installment to secure the vehicle.

After order confirmation, we reserve the vehicle exclusively for you. The first payment must be made within 5 days. Your account manager will guide you through the process.

Once payment is confirmed, IGetAuto initiates the shipping process and books space for your vehicle on the first available vessel to your destination.

Finally, we send you the original shipping documents needed to clear customs and release your vehicle at the destination port.

Are there any additional charges when purchasing a vehicle? +

Yes, additional charges may include:

  • Freight and shipping costs
  • Pre-inspection fees (required for certain countries)
  • Customs clearance fees
  • Import duties and taxes according to your country's regulations
  • Port handling and storage charges

Your account manager will provide a full cost breakdown before you commit to purchase.

I can't find the car I want on your website. What should I do? +

We can still help you find your ideal car.

Simply contact our sales team with your preferred make, model, year, budget, and any specific features you're looking for. We'll search our network of Japanese auctions and stock sources to find the perfect match for you.

How can I check the condition of the car I'm buying? +

Every vehicle purchased from Japanese auctions comes with a detailed auction sheet. This document provides:

  • Exterior and interior condition ratings
  • Mileage and grade
  • Any known defects or repairs
  • Overall auction grade (from 1 to 5, with 5 being the best)

Our team will translate and explain the auction sheet to you in detail, so you know exactly what you're buying.

What are the regulations for importing a car from Japan? +

Import regulations vary significantly by country. Common requirements include:

  • Vehicle age restrictions (some countries don't allow cars over a certain age)
  • Emission and safety standards
  • Left-hand or right-hand drive compatibility
  • Payment of import duties and taxes

We recommend checking your country's local import regulations. Our team can also provide guidance based on our experience shipping to your region.

How long does it take to receive my car after purchase? +

On average, it takes 5 to 7 weeks from the time your payment is confirmed to the arrival of your vehicle at the destination port.

This timeline includes:

  • Vehicle processing and documentation
  • Booking space on a vessel
  • Shipping transit time (depending on your destination)
  • Port arrival and customs notification

Your account manager will provide a more specific estimate once your shipping is arranged.

Do you provide customs clearing services? +

While we do not offer direct clearing services, we have established partnerships with reliable clearing agents in your country who can assist you with the entire customs clearance process.

We can connect you with trusted agents who will handle documentation, duty payment, and vehicle release at the port, making the process smooth and stress-free for you.